Your privacy is important to us. This policy explains how we handle your information.
Last Updated: January 1, 2026
This Privacy Policy ("Privacy Policy") describes the data protection practices of Vytora Health LLC and its affiliates, including, but not limited to, Vytora Health (collectively, "Vytora Health", "we", "our", or "us"), including when you visit any Vytora Health website that links to this Privacy Policy, use any affiliated mobile applications (the "Apps"), or otherwise provide data to Vytora Health. We refer to the Websites, Apps, and other services provided by Vytora Health together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.
We collect a variety of information that you provide directly to us, including through account and product registration, processing your orders and requests for treatment, questions and feedback submitted via forms or email, participation in research and surveys, customer support requests, uploads or posts to the Services, and employment applications.
The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. This includes: name, address, telephone number, date of birth, and email address; information about your medical conditions, treatment options, prescriptions, and related health information; log-in credentials; billing and payment information collected by our payment processors; information about purchases and transactions; demographic information; and any other information you choose to directly provide to us.
When you use our Websites, we collect and analyze information such as your IP address, browser type, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes, referring and exit pages and URLs, pages viewed and time spent, search terms, date and time of use, error logs, and other similar information.
When you use our Apps, we automatically receive certain information about the mobile phone, tablet, or computer used to access the Apps, including device identifiers, IP address, operating system, browser type, and usage data.
We and our service providers may automatically collect general location information (e.g., city/state and postal code associated with an IP address). We will ask your permission before collecting your precise GPS location information.
To collect the information described above, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and similar tracking technologies. You can change your browser settings to notify you when a cookie is being set or to block cookies altogether, though doing so may affect your access to certain features of the Services.
When you "like" or "follow" us on social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also work closely with third parties including physicians, medical professionals, pharmacies, advertising networks, analytics providers, and search information providers who may provide us with additional information about you.
In connection with providing you with the Services, we may use your information to:
We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device. We may use such Aggregate/De-Identified Information for any purpose, including research and marketing.
We may use third-party web analytics services (such as Google Analytics and MixPanel) on our Services to collect and analyze usage information through cookies and similar tools, engage in auditing, research, or reporting, and assist with fraud prevention. The Services may also integrate third-party advertising technologies that use cookies to deliver relevant content and advertising for Vytora Health products on the Services and other websites you visit.
We are committed to providing you with meaningful choices about information collected on our website for third-party purposes. However, we do not currently recognize or respond to browser-initiated Do Not Track (DNT) signals.
We may share your information in the following ways:
Affiliates and Subsidiaries. We may share information within any Vytora Health member or group to deliver products and services, ensure a consistent level of service, and enhance our products and your experience.
Health Care Providers and Services. We share your information with health care providers to schedule and fulfill appointments, provide health care services, and for other treatment, payment, or health care operations purposes, including pharmacy services, upon your request.
Service Providers. We provide access to or share your information with select third parties who perform services on our behalf, including billing, sales, marketing, analytics, customer service, data storage, fraud prevention, payment processing, and legal services.
Protection of Vytora Health and Others. We may access, retain, and disclose information we collect about you if required to do so by law or in a good faith belief that such access is reasonably necessary to comply with legal process; enforce our Terms of Use or other contracts; respond to claims that content violates third-party rights; or protect the rights, property, or personal safety of Vytora Health, its users, or the public.
Business Transfers. If a portion or all of our assets are sold or transferred to a third party, customer information would likely be one of the transferred business assets.
Consent. We may also disclose your information in other ways you direct us to and when we have your consent.
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions at the bottom of such emails. Please note that regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law.
This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including physicians and other health care providers using the Services. The collection, use, and disclosure of your information will be subject to the privacy policies of those third-party websites or services. We urge you to read the privacy and security policies of these third parties.
Vytora Health takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or means of electronic or physical storage is absolutely secure. You acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet, and that any such transmission is at your own risk.
If you are a California resident, California law requires us to provide you with additional information regarding how we collect, use, and share your personal information under the California Consumer Privacy Act ("CCPA").
Categories of personal information we collect include: identifiers and contact information; commercial and transactional information; financial information; internet or other network or device activity; geolocation information; demographic and statistical data; user-generated content; and customer service data.
If you are a California resident, the CCPA allows you to request that we: inform you about the categories of personal information we collect or disclose about you; provide access to and/or a copy of certain information we hold about you; and delete certain information we have about you. Vytora Health does not, and will not, sell information that identifies you such as your name, email address, phone number, or postal address.
To exercise your California privacy rights, please email us at support@vytorahealth.com.
We do not sell personally identifiable information for monetary consideration. However, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing support@vytorahealth.com.
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. Your continued use of our Websites or Apps after such amendments will be deemed your acknowledgment of these changes.
If you have any questions about this Privacy Policy or Vytora Health's privacy practices, please contact us: